What are your office hours and how can I contact you?

The AllYearbooks team will be available as usual Monday - Friday from 8:15am - 4:15pm.

You can contact the team via:

• Whatsapp - 07568 537 763
• Email - hi@allyearbooks.co.uk
• Online chat support - both on our website and in the Chat Support section of your yearbook
• Phone - 01736 751444

Image resolution for photos

We want your yearbooks to look their best so we will talk about high resolution images and print quality images. Getting your head around all of this can be a little tricky so we have included some information to explain more.

The greater the DPI (dots per inch) the more detail you'll capture in your images. We recommend 300dpi. If you have a low resolution image you will find it looks a little blurry and lacking in detail. Our system will also inform you if your image is low resolution. If you do really want to use that particular image you can ignore the warning but it is there just to let you know.

The team is on hand to help with image resolution and as part of our pre-print checks we will make you aware of any images we notice that are going to be low resolution and not print well. A warning will appear in the pics section when you upload the photo and when you add the image to your yearbook pages. So you can keep on track whilst creating your yearbooks.

Can I use school photos without charge?

You can use your Tempest school photos in your yearbooks with us free of charge, but you must speak with your yearbook coordinator to arrange this. If using a different photography company, please contact them asap to find out what their policy is.

How much is delivery?

Delivery to a single UK address (ex. Northern Ireland) is completely free. Delivery to Northern Ireland is available at £3.50 per book, the Republic of Ireland at £2.50 per book, and other European destinations at £4.50 per book. Delivery to destinations outside Europe is £5.50 per book. Find out more about delivery.

Can I change my delivery address?

Of course! As long as your book hasn’t been dispatched this will not be a problem. Let us know any time before your delivery date and we will do our best to update this.

Can I change my delivery date?

We will be as flexible as we can with your delivery dates. If you would like to move your delivery date forward, this is okay too, just contact us and we can work on a new date for you!

If you need to change your delivery date once your book has gone to print, get in touch with the team here and we will see what we can do for you.

Can I change my contact email address?

Of course you can! Please just let us know the new email address you want to be your primary contact email and we will update our systems. This will not change your login details.

How do I pay?

We accept cheques, bank transfers and card payments without additional fees. For international payments please check with your bank for their charges.

Our school finance office is closed, how can I make payment?

First of all, don’t panic! We recommend speaking to your school’s finance office as soon as possible to find out what their plan is in the event of a closure so you can get organised.

We require 80% of your overall payment before sending your book to print, but we will be looking at things on a case-by-case basis, so just keep us updated with what is happening.

If you haven’t started collecting payments yet - we recommend using our Individual payments method. This is where you can set up an online store front and collect payments from each person individually - saving you from the hard work and hassle! A member of the team will be happy to help you get this set up. (We will need to receive 100% payment upfront when you use individual payments.)

I want to pay by cheque, what shall I do?

We are now able to accept cheques, however we do recommend paying online via one of our other payment methods. You can access all these details in the ‘Invoices and Payments’ section of your book builder.

Our bank details are:
AllYearbooks, The Colour Lab, Lelant, St Ives, TR26 3HU.
Bank: Lloyds Bank
Sort code: 30-13-55
Account number: 33596168
Reference: School/ Group name or Customer number

Please send cheques to - AllYearbooks, The Colour Lab, Lelant, St Ives, TR26 3HU. When sending cheques please include paperwork for your order or your customer number. We have limited numbers of staff at our head office, post is collected once per week.

Can I have a refund?

Our £100 deposit payment will remain non-refundable. However, we will be as flexible as possible with this.

Can I still request a sample pack?

You can view our sample pack online to see our different layouts, styles and designs without having to wait. A free physical copy is also available by post if you'd like to see what a yearbook from AYB looks like.

How can I create my yearbook without working face-to-face with students?

Easily! Our system makes it so simple to collaborate on your yearbook, no matter how far away you are! Editors will have full access to the whole book, and they can then invite members to join and fill in their profile information.

Take a look at our top tips for getting members set up here! We’ll be happy to walk you through the set-up process, too - simply get in touch and we can arrange a call.

Is there an easy way to collect money from students if the schools are closed?

Yes! Setting up individual payments allows you to open your own shop - simply set the price, share a link and students can pay directly online for their yearbook. You can set this up in the 'Invoices and Payments' section in your yearbook.

Is there a way for me to chat to the other editors?

Top tips for editors and staff-proofreaders:

• Use our online editor chatroom to communicate with each other (editors and staff proofreaders)
• Set up an editor Whatsapp group for your yearbook committee to use
• Got any questions - speak to us!

Looking to order extra copies? Find out about our pricing and process here.

Paperback

1 copy = £60
2-9 copies = £30 each
10-19 copies = original price + £4 per copy
20+ copies = original price

Standard Laminated Hardback

1 copy = £80
2-9 copies = £40 each
10-19 copies = original price before quantity discounts + £4 per copy
20+ copies = original price before quantity discounts

Premium Laminated & Premium Leatherette Hardbacks

Minimum 8 copies
8-9 copies = £40 each
10-19 copies = original price before quantity discounts + £4 per copy
20+ copies = original price before quantity discounts

New content or cover

If an edit to the yearbook content or cover is required, there is a standard artwork setup charge of £25.

How do I order extra copies?

Please get in touch with us at hi@allyearbooks.co.uk, with 'extra copies' in the email subject line.

What is the process?

Once we know from you how many extra copies you would like to order we will send a payment request prior to going ahead with the additional order. Your yearbook order must be 100% paid - this includes any remaining amount on the original order too.

Once the payment has been made we send your order through to the print team and then they are dispatched to you.

Can I change the delivery address?

Yes you can change the delivery address to a home address or it can be the school address - this is up to you and will not cost any extra.

Can you deliver to multiple addresses?

No, sorry this is not a service we can offer.

How long do extra copies take?

With regards to the printing turnaround we can confirm the delivery date once the order is with the print team. If you have a date you specifically need them for we can do our best but if the order is placed during our busier times of year it can be hard to meet specific deadlines but we will do our best.

We always advise to wait until the initial delivery has taken place because there could be other people that wish to place an order that missed the original deadline or would like to order an additional copy.