Sales and Customer Support Coordinator

- Full-time, 8.15am-4.15pm Monday to Friday (37.5h)
- Additional hours as required
- £17-£19k salary rate
- Lelant, St Ives, Cornwall (Working from home currently)
- Job to start asap
- Full time and Temporary roles

Join the UK's largest yearbook company - Our customers need support throughout their yearbook process and we are looking for support staff for our 2022 team.

We are a growing business, now offering yearbooks and hoodies in the leavers markets to schools in the UK and internationally.

We are looking for new team members to support schools, staff and students through their 2022 leaving year. We are looking for someone that can join the team that is excited by making phone calls and seeing those calls through, whilst also being able to support customers throughout their yearbook journey.

This person will be joining a team that is growing and has been our core team. AllYearbooks has been running for over 10 years.

You should be happy on the phone and amazing at writing friendly, to-the-point emails. You're also very technically savvy as you'll be using our online yearbook system all the time.

You'll be joining our small customer support team. Our head offices are located in Lelant within the Tempest grounds near the beautiful St Ives, the team is currently still working from home and this has been a huge success for us.

You will need to be available to come to head office for training and meetings.

How you get on and fit in with the rest of the team is hugely important to us, working well with the rest of the team but full of your own ideas too.

Your main duties will be...

• Interacting with customers on the phone, by email and online chat, guiding them from their initial enquiry to setting up their project.
• Setting up zoom calls and zoom intros for new schools.
• Seeking out new opportunities for new schools, groups that AllYearbooks could be working with.
• Making outbound calls both to progress existing and secure prospective customers.
• Happy to work through lists of customers to contact and call to discuss their yearbook plans.
• Supporting our customers via our online chat and whatsapp.
• Overseeing the design and progression of online projects, offering advice and guidance to editing teams from creation to print.
• Maintaining up to date and accurate information on records within the CRM.
• Providing regular feedback to the developers to ensure developments continue to reflect customers’ needs.

You will be...

• Self motivated, ensuring tasks are completed methodically and accurately.
• Comfortable on the phone, making outbound calls and dealing with inbound calls.
• Confident dealing with customers ranging from GCSE students to Heads of School and finance managers.
• Excellent with your attention to detail, with a keen eye for design.
• Well experienced with a strong customer support background.
• Strong with IT skills and capable of learning new systems quickly and being able to manage your workflow across multiple windows and tabs.

How to apply

Apply by emailing Becky with a CV and one or two paragraphs about why this job is for you, please include the job title in the subject line: jobs@allyearbooks.co.uk.

Job Types: Full time, Temporary

Full stack JavaScript developer - Cornwall - learn serverless!

- Full-time, 8.15am-4.15pm Monday to Friday (37.5h)
- Negotiable salary rate
- Lelant, St Ives, Cornwall
- Job to start asap

AllYearbooks is seeking a full-stack JavaScript developer at any level of experience.

We're based in St Ives, Cornwall, close to some of the best beaches in the UK and next to an Area of Outstanding Natural Beauty. Excellent public transport links are available along with a free company bus service, onsite car parking space is also provided.

Our new developer will be working extensively with full-stack JavaScript - the core of our business is an industry-leading isomorphic JavaScript application, and we are beginning a move towards a serverless architecture with Google Cloud Functions (Node.js).

We're looking for experience with any of the following, and are happy to provide training where needed:

• at least intermediate JavaScript knowledge (client-side or Node, with awareness of modern JavaScript with Promises)
• Linux (Ubuntu Server) with command line shell interaction
• front-end build automation (our build chain includes npm scripts, PostCSS and Babel)
• PHP
• HTML and CSS
• MySQL or equivalent relational database management system
• web security
• git version control
• JavaScript unit testing (Jest or equivalent)
• selenium browser automation testing
• awareness of front-end reactive rendering architecture (React, Flux, Redux)
• awareness of single-page application architecture

We operate with a small, agile and proactive team, with everyone contributing to multiple aspects of the business. You'll have the opportunity to be given significant responsibility and oversight over key aspects of a market-leading web application.

We don't require experience with our specific tools and can give time for training for anyone with similar skillsets (CSS with Sass / Less pre-processors, gulp / grunt task runners, TypeScript, Python, Go, PostgreSQL DBMS, any TDD / testing tools).

We're interviewing immediately - if you think that you'd like to join our team please get in touch. We're happy to hear from people already based in Cornwall, or those who are looking to relocate.

How to apply

Apply by emailing us with a CV and one or two paragraphs about why this job is for you, including a link to your GitHub account or similar if you have one: jobs@allyearbooks.co.uk.