Customer support (Yearbook coordinator)

- Maternity cover position available
- Full-time, 8.15am-4.15pm Monday to Friday (37.5h)
- Additional hours as required
- £17-£21k salary rate
- Lelant, St Ives, Cornwall
- Applications now closed
- Job to start asap

Our customers often need a lot of hand-holding and soothing. You should be happy on the phone and amazing at writing friendly, to-the-point emails. You're also very technically savvy as you'll be using our online yearbook system all the time.

You'll be joining our new small customer support team, located near the coast within the Tempest grounds near the beautiful St Ives. How you get on and fit in with the rest of the team is hugely important to us. You'll be expected to carve out a niche for yourself in the office, working well with the rest of the team but full of your own ideas too.

Your main duties will be...

• Interacting with customers on the phone, by email and online chat, guiding them from their initial enquiry to setting up their project.
• Overseeing the design and progression of online projects, offering advice and guidance to editing teams from creation to print.
• Maintaining up to date and accurate information on records within the CRM.
• Providing regular feedback to the developers to ensure developments continue to reflect customers’ needs.
• Working closely with the rest of the team to produce and distribute marketing samples.
• Making outbound calls both to progress existing and secure prospective customers.

You will be...

• Able to work in a busy environment with focus, ensuring tasks are completed methodically and accurately.
• Comfortable on the phone, dealing with both inbound and outbound calls.
• Confident dealing with customers ranging from GCSE students to Heads of School and finance managers.
• Excellent with your attention to detail, with a keen eye for design.
• Well experienced with a strong customer support background.
• Strong with IT skills and capable of learning new systems quickly and being able to manage your workflow across multiple windows and tabs.

How to apply

Apply by emailing Becky with a CV, one or two paragraphs about why this job is for you and the job role you are applying for included in the subject line: jobs@allyearbooks.co.uk.

Graphic designer

- Both temporary full-time and flexible-hours positions available
- Up to full-time (37.5h per week, 8.15am-4.15pm Monday to Friday)
- £9.50/hour
- Lelant, St Ives, Cornwall
- Applications now closed
- Job to start asap, ending around end July 2018

You'll be primarily using Photoshop to design custom covers and other artwork for school and university yearbooks in a fast paced environment during our seasonal busy period. You'll be working in our seasonal design team, located near the coast within the Tempest grounds near the beautiful St Ives. How you get on and fit in with the rest of the team is hugely important to us.

Your main duties will be...

• Creating stunning yearbook covers for individual customers based on their thoughts and ideas.
• Liaising with customers via online messages to help them get the very best covers.
• Creating other custom artwork for customers where necessary.

You will be...

• Highly skilled with Photoshop.
• Able to quickly work with existing templates to create custom designs.
• At least reasonably comfortable working with existing Illustrator files.
• Excellent with your attention to detail.
• Strong with IT skills and capable of learning new systems quickly and being able to manage your workflow across multiple windows and tabs.

How to apply

Apply by emailing Becky with a CV and/or portfolio, one or two paragraphs about why this job is for you and the job role you are applying for included in the subject line: jobs@allyearbooks.co.uk.